Wholesale Policies

 

We are thrilled you are interested in adding Lonestead Range to your merchandise mix. Lonestead Range values the profitability of your business and understands how critical your product selection is to that end. For these reasons, Lonestead Range wholesale accounts are carefully considered to ensure a mutually beneficial relationship, and we will work strategically with you to maintain exclusivity for your store. We are happy to consider more than one store location and will set up each store as an individual account accordingly. We do not use sales reps and our products can only be purchased wholesale directly from Lonestead Range.

Minimums
Lonestead Range, as a high-end artisan brand, recognizes that display and brand representation in your store is critical to its success. For this reason Lonestead Range requires an opening order of 3 bags of any style along with coordinating accessories. There are, however no minimums for reorders.
Payment
Credit card payment in full is required for opening orders. For reorders, credit card payment in full is not required until the order is ready for shipment. 
Territory Protection­­­­
We reward reorders by honoring exclusivity for your account within your zip code. In the event you are unable to reorder within 9 months, we will contact you with the option to renew your account.
Shipping
All orders are shipped UPS ground with a packing slip including the shipping charges.  All orders will be insured during shipping from our door to your door and require a signature.  Please check your shipment carefully for any damage that may have occurred during shipment, when your package arrives. Please notify us of any damage within 7 days of delivery.  We will replace the damaged item(s) and authorize a return for the damaged item (s).
Product Lead Time
All Lonestead Range products are handmade to order.  We generally do not carry stock and orders take 8-12 weeks for delivery. Priority is given to our established accounts for 4th quarter delivery. Our production schedule fills up very quickly for this delivery period. We appreciate your understanding of our handmade process.
Returns
All products are covered by the Lonestead Promise: Your customers are very important to Lonestead Range, which embodies distinctively artisan leather furnishings, accomplished only with exceptional and skillful craftsmanship and constructed with high-quality leathers, and hides. The quality of our workmanship enables us to warranty your customers purchase without reservation against workmanship and structural defects for one full year from the date of purchase. Please contact us to arrange for your return should you or your customer be unsatisfied with the quality of their purchase; upon inspection of workmanship, we will repair or replace your product with the same style or a style of equal value. Lonestead Range reserves the right to exclude damage caused by negligence and/or normal wear and tear. All returns must be processed through your account.